Refund & Shipping Policy

At Samurai Sealers, we’re committed to providing high-quality cup sealing machines and a smooth shopping experience. Please review our refund and shipping policies below before placing your order.

Shipping Policy

Free DHL Shipping to the U.S. and Canada
We offer free DHL Express shipping to customers in the United States and Canada. Most orders are processed within 2–3 business days, and delivery typically takes 5–7 business days.

Worldwide Shipping Available
We also ship internationally to most countries via trusted carriers like DHL, FedEx, or UPS. Shipping rates and delivery times vary by location and will be calculated at checkout if applicable.

Customs & Import Duties
International buyers are responsible for any customs fees, import taxes, or other local charges upon delivery. Please check your country’s import regulations before ordering.

Refund & Return Policy

We want you to be fully satisfied with your purchase, but if you need to return your product, please review the following:

Eligibility for Returns:

  • Returns must be requested within 14 days of receiving your order.

  • Items must be unopened, unused, and in their original packaging.

  • You must contact us at support@samuraisealers.com before sending any return.

Buyer Responsibility:

  • Return shipping costs are the buyer’s responsibility.

  • We recommend using a trackable shipping method to ensure your return arrives safely.

Non-Returnable Items:

  • Used or opened machines

  • Custom orders or private label products

Refunds:

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method, minus any shipping costs (if applicable).

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll work with you to resolve the issue quickly, which may include sending replacement parts or a full replacement depending on the situation.

Questions?

If you have any questions about shipping, returns, or refunds, reach out to us at:

Samurai Sealers
Email: support@samuraisealers.com
Website: www.samuraisealers.com